At Southend Victoria PCN, we are committed to providing the best possible care to all our patients. To improve how we meet your needs and manage demand more effectively, we’re rolling out a new Modern General Practice model across all practices within our PCN. Here’s what that means for you:
A New Approach to Access
Whether you prefer to call us, walk in, or use our online services, we’re making it easier for you to get the care you need. With our new model:
Every contact counts: Whether by phone, in person, or online, we’ll gather essential information upfront.
Smart filtering: Administrative tasks will be handled by our administrative team, while clinical requests will be triaged to ensure they’re directed to the right healthcare professional or service.
Getting You the Right Care, Fast
Once we’ve triaged your request, we’ll determine the best next step for your care:
Signposting to community services: Where appropriate, we may direct you to a local pharmacy or another primary care service that can meet your needs.
Continuity of care: If an appointment is required, we will ensure you are seen by the most appropriate healthcare professional. You can choose to have your consultation via phone or in person, and we’ll schedule this via SMS or phone call.
Why Are We Making These Changes?
We know that demand for appointments is high, and we want to ensure that you’re receiving the care you need, when you need it. By fully utilizing our multi-professional team, we aim to:
Reduce avoidable appointments.
Make sure every patient is treated by the right person for their specific needs.
Ensure we have the capacity to care for everyone who reaches out to us.
This new model is designed to help us better manage our resources while continuing to offer high-quality, personalized care.
We’re excited to take this step forward and look forward to continuing to serve you in the best possible way!
